Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You can create an account during checkout to track your order status and save your information for future purchases. We accept various payment methods including credit cards and PayPal.

We offer standard shipping (5-7 business days), express shipping (2-3 business days), and priority shipping (1-2 business days). Free standard shipping is available on orders over $50. Shipping times are estimates and may vary based on your location.

Living plants are shipped using specialized packaging to protect them during transit. We may delay plant shipments during extreme weather to ensure plant health. Plants typically ship Monday through Wednesday to avoid weekend delays in transit.

Most items can be returned within 30 days if unused and in original packaging. Living plants, seeds, and soil products cannot be returned due to their biological nature. If your plant arrives damaged, contact us within 48 hours with photos for a replacement or refund. See our Returns & Refunds policy for details.

Once your order ships, you'll receive an email with a tracking number. You can track your package using the carrier's website or the link provided in the email. You can also log into your account to view order status and tracking information.

We currently ship within [Country/Region]. International shipping may be available for certain products. International orders may be subject to customs fees, duties, and taxes which are the responsibility of the recipient. Contact us for international shipping inquiries.

Each plant product page includes care information such as sunlight requirements, watering needs, and difficulty level. After receiving your plant, give it time to acclimate to its new environment before repotting or fertilizing. Check our Plant Care section for detailed guides.

Please inspect your plant immediately upon delivery. If it arrives damaged or in poor condition, contact us within 48 hours with photos of the damage. We will provide a replacement or refund for plants that arrive in unsatisfactory condition.

Orders can be cancelled or modified before they ship. Contact us as soon as possible with your order number. Once an order has shipped, it cannot be cancelled and must be processed as a return. We process orders quickly, so please contact us immediately if you need to make changes.

Yes! Our Plant Care section offers guides on sunlight, watering, repotting, and common plant problems. For specific questions about your plants, feel free to contact us. While we can provide general guidance, remember that plant care can vary based on your specific environment and conditions.

Plant toxicity varies by species. Some plants are toxic to pets if ingested. We recommend researching specific plant toxicity before purchasing if you have pets. The ASPCA website is a good resource for checking plant toxicity. We do not make claims about pet safety unless verified for the specific species.

Your account allows you to track orders, view order history, manage your wishlist, and save shipping addresses for faster checkout. You can also update your account information and preferences. If you forget your password, you can reset it using the "Forgot Password" link on the login page.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as listed at checkout. All payment information is processed securely through our payment processor and we do not store your complete credit card information.