Returns & Refunds Policy

Return Eligibility

We want you to be completely satisfied with your purchase. Most items can be returned within [30 days] of delivery, provided they meet the following conditions:

• The item is unused and in its original condition
• The item is in its original packaging with all tags and labels attached
• The item is not a final sale or clearance item
• You have proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Living plants (due to their biological nature and care requirements)
• Seeds and bulbs (once opened or planted)
• Soil and fertilizers (once opened or used)
• Personalized or custom items
• Final sale and clearance items
• Items marked as non-returnable at time of purchase

Living Plants Policy

Living plants are biological organisms and their health depends on proper care after delivery. Due to the nature of living plants, we cannot accept returns for plants that have been in your care. However, we stand behind the quality of our plants:

• If your plant arrives damaged or in poor condition, please contact us within [48 hours] of delivery with photos
• We will provide a replacement or refund for plants that arrive in unsatisfactory condition
• Plant health issues that develop after delivery are not eligible for return, as they may be related to care conditions

Return Request Process

To initiate a return, please follow these steps:

1. Contact our customer service at [email protected] within the return period
2. Provide your order number and the reason for the return
3. Our team will review your request and provide return instructions
4. Package the item securely in its original packaging if possible
5. Attach the provided return shipping label to the package
6. Drop off the package at the designated carrier location

Return Shipping

Standard Returns: For standard returns due to preference change or buyer's remorse, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost to you.

Refund Processing

Once we receive your return, we will inspect the item and process your refund within [5-10 business days]. Refunds will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may require additional time to process the refund.

Refund Amount

Refunds will be issued for the purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error (defective or incorrect item). Return shipping costs will be deducted from the refund if the return is due to customer preference.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures you get the item you want while it's in stock.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by:

• Sending a replacement item at no additional cost
• Issuing a full refund including shipping costs
• Providing another appropriate solution based on the situation

Please provide photos of the damage or defect when contacting us so we can quickly address the issue.

Incorrect Items

If you receive an item different from what you ordered, please contact us immediately. We will send the correct item at no additional cost and provide a prepaid return label for the incorrect item. You may also choose to receive a full refund.

Missing Items

If your order is missing items, please contact us within [48 hours] of delivery. We will verify the shipment and send the missing items as soon as possible or issue a refund for the missing items.

Return Condition Requirements

Returned items must be in resalable condition. Items that are damaged, used, worn, or not in original packaging may be refused or subject to a partial refund. We reserve the right to determine the condition of returned items.

Store Credit

In some cases, we may offer store credit instead of a refund. Store credit can be used for future purchases on our website and does not expire. If you prefer store credit over a refund, please let us know when initiating your return.

Cancellations

Orders can be cancelled before they ship. To cancel an order, please contact our customer service as soon as possible. Once an order has shipped, it cannot be cancelled and must be processed as a return in accordance with this policy.

Seasonal Considerations

During peak seasons, return processing may take longer than usual. We appreciate your patience during these times. Some seasonal items may have different return policies, which will be clearly stated on the product page.

Consumer Rights

This policy does not affect your statutory rights. Depending on your location, you may have additional rights under consumer protection laws. We comply with all applicable consumer laws and regulations.

Policy Changes

We reserve the right to modify this returns and refunds policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about returns, refunds, or need assistance with your order, please contact us at:

• Email: [email protected]